For urgent orders, our cut-off time for EXPRESS SERVICE "Order and Delivery within same day" is 11am. If you miss this timing and will like us to deliver on the same day, do give us a call. For order confirmation, do call us too at 24/7 hotline 98228451.
If we cannot process your order and need your confirmation, we will call you then. Otherwise, everything should be "Thumbs-Up!"
Due to our hectic schedule, we are unable to do meet-ups at MRT stations or self-collections. Do allow us to service you by delivering to your doorstep for free, subject to minimum purchase of S$60.
We will exchange due to manufacturers' defect only.
The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
We will require the original tax invoice as proof of purchase from www.doggyfriend.com.sg.
We encourage you to help us check for defects before accepting our delivery.
We follow the guidelines stipulated by the Consumers Association of Singapore. Should you have a change of mind after accepting our delivery, we seek your understanding that we are not obligated to do an exchange under Consumer Protection (Fair Trading) Act 2003.
Q: What is the minimum purchase amount to enjoy free delivery service?
A: If you purchase S$60 nett and above, we will waive the delivery charge of $10 (applicable to delivery within Singapore only).
Q: Do you deliver overseas (i.e. outside Singapore)?
A: We accept orders from overseas, the minimum purchase amount is S$100 and our free delivery scheme do not apply. Delivery charge for overseas orders are according to the postage fee from SingPost + handling fee S$3.00. Based on the weight of the items that you have selected, we will calculate the Courier Fee. To have an idea what the courier charges are like, you may wish to refer to this link Singapore Post Postage Rates Finally, you can pay us the total bill via PayPal
Q: What is your bank account number?
A: POSBANK SAVINGS 115-32374-1.
Bank Code: 7171
Branch Code: 115
Q: How are the payment modes like?
A: Besides "PayPal" and "Internet/ATM bank transfer" , you can also opt for "Cash on delivery" or "Cash cheque".
Q: How long does it take for my order to get to me?
A: We will try to adhere to your preferred delivery date and time (subject to stock availability). As an additional service to our valued customers, our delivery staff will call you personally 15-20 mins before arrival at your place so that you can get on with your daily chores and not worry about missing the door bell.
Q: What if the product that I'm interested in is "Out-of-Stock" ?
A: In such an event, we will contact you to advise on the waiting time for the item(s) that you need. If it is urgent, we offer our expertise on recommending the next best alternative product without obligations. Rest assured, you are important to us.
Q: Is there GST charges on top of your discounted prices?
A: Don't worry. We absorb GST. Therefore, we don't markup our prices for GST. What you see is what you get!
Q: How do I change my login password?
A: Click on "Login" to log in to your account. At the "My Account" page, click on the link "Update Address". Key in your old password and new password.
Q: I forgot my login password, how do I retrieve it?
A: Click on "Login" to go to the "My Account" page. Under "Forgot Your Password" section, key in your email address and click on "Reset my password". We will send you an email with a link to reset your password.
Q: What is a Gift Registry?
A: The gift registry feature allows customers to create a registry of products for their family and friends to view. Once a customer has registered, their friends can purchase the products selected for the registry and ship them directly to the registrant’s address. The registry will automatically keep track of which products have been purchased and which ones are still available.
Q: How do I create a Gift Registry?
A: To create a registry account, follow the following steps:
On the website, click on the "My Account" menu link.
If you have not created an account yet, click on the "Create Account" link.
If you have already created an account, enter your email and password and click "Log in to My Account".
Once you are logged into your account, click on the "Gift Registry" link.
Click the "Create My Gift Registry" button.
Enter the Registry Name, Event Date, Password, and Personal Message.
If you would like your friends to be able to send gifts directly to your address, check the "Ship To My Address" checkbox. Click on the link to choose the address you would like the gifts shipped to.
Click "Save My Registry".
Q: How do I add products to my gift registry? A: Once you have created your gift registry, you can begin to add your products.
Make sure you are logged into your account.
On the website, click on any product you would like to add.
Click on the "Add to Gift Registry" link.
Your Products list will display with your newly added item.
Q: How do I send notifications about my gift registry? A: Once you have chosen all of your products for the registry, you can send notification to your friends and family to direct them to your gift registry. Follow the steps below.
On the website, go to the "My Account" link.
Login to your account if you are not logged in already.
Click on the "View Details" link in the Gift Registry section.
In the Send Email section, type in the email addresses of your friends you would like to send notification to.
Click "Preview Message" if you would like to see a sample of what the email notification will look like.
Click "Send Email".
Q: How do I search and access a friend's gift registry? A: To search and access a friend’s registry, follow the steps below.
On the website, go to the "Gift Registry" link.
In the "Search a Friend’s Registry" section type the Title of the registry, the Event Date, the First Name, and/or the Last Name of your friend.
Click "Search Registry".
Click on the View This Registry button next to your friend’s gift registry.
Enter the Password for the registry. This was given to you in the notification email. Click "View This Registry".
The registrant’s product list will display and you can begin to add items to the cart and checkout.
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